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SAP Basis SaaS

By end of 2027

A business must adopt SAP HANA as its database and migrate from ECC to S/4HANA. This migration can be a bit challenging along with other issues like:

Technology

Accumulation of Technology debt due to non-upgrade of higher versions with no/expensive support.

Resources

Cost escalation to maintain & run SAP with overburdened teams leading to higher attrition.

Cost overrun

Higher employee cost to the company due to a shortage of talented expertise across DB/OS/ Application modules in SAP and other vendors systems.

Partner support

Difficulty for businesses to identify, evaluate and partner with the true SAP BASIS Partners who have capabilities, deep talent pool, time zone and 24/7 support system.

Centotech's – Sap Basis Support as a Service


Moving your business from Critical to Safe is the mission for SAP 2027, MITI services will help you and your business leverage and maximize returns across the current and future SAP implementation & support. Every business situation is assessed & delivered using the below model

Services You Can Leverage:

Maintenance

Daily operations, Performance tuning, DB administration, Transport Management, Batch Job Administration, Monitoring, DB Refresh, Solution Manager

Implementation Services

Sizing, Planning, Installation, Configuration, Go-live support

Migrationc

Homogenous & Heterogenous migrations, Unicode conversion, Suite on HANA conversion, S4 HANA Conversions, Cloud-to-cloud migrations, On-prem-to-cloud and vice versa,

Archiving

DB archiving, File system archiving

Upgrade

Version upgrades, Enhancement pack upgrades, OS/DB upgrades, Support pack upgrade.

Service Type

*The instance includes a 3-system landscape of the below systems (DEV – QA – PRD) Systems covered, 16/5 (16-hour x 5 days) & 24/7 (24-hour x 7 days).

ECC/NW CORE SAP SYSTEM
SAP PI/CPI Process Integration
SAP BI/BW Business Intelligence
BOBJ / SAC Reporting system
Solman Solution Manager

SAP Basis Support

Essential Support

Support 16/5 & 24/7

  • Daily Monitoring Support
  • Change Management(Configuration and Transport movement)
  • Administration(Health Checks, Regular backups, System Refresh, Kernel upgrades, Regular maintenance activities)
  • Support and Troubleshooting(Production issues)
  • 4 Hours of Consulting Support

Advanced Support

    Support 16/5 & 24/7

    • All Services included in “ Essential Services”
    • Installation and Configuration Support
    • Support Pack Upgrade Support
    • GoLive Support
    • Sizing and Planning
    • Support and Troubleshooting
    • 10 Hours of Consulting Support

Additional Support

  • Homogeneous and Heterogeneous Migrations
  • Unicode Conversions
  • Suite on HANA Conversions
  • S4 HANA Conversions
  • Cloud to Cloud Migrations
  • On Prem to Cloud Migrations
  • Greenfield and Brownfield Implementations